About us

About Strum Platform

Strum Platform's leadership has helped financial institutions adapt their growth strategies and accelerate performance for over 30 years.

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Our mission

To unlock the potential for data to predict people’s unique life needs and challenges, then deliver highly-personalized solutions that improve lives - across all generations.

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Members & Customers

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Financial Accounts

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Our founding story

Strum Platform emerged from Strum, a national marketing agency with 30 years advising credit unions and community banks.

Collaborating with financial leaders led us to a critical insight: the best strategies and marketing results came from rich, actionable customer data. But leaders struggled to implement their data effectively. So we set out to create the solution—a single platform to unlock customer insights, enhance experiences, enable personalization, and drive measurable marketing growth.

Welcome to Strum Platform™, the future of personalized financial services marketing.

Strum Platform's founding story

Leadership

Mark Weber

Ben Stangland

President

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Lee Allen

Laurie Flanders

SVP of Client Experience & Growth

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Jae Lee

VP of Product Operations

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Kristine Ziccardi

VP of Managed Services

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Debb Westergren

VP of Professional Services

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Bill Hasapidis

Director of Data Analytics

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Zakir Hossain

Director of Development

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Katie Petschke

Director of Product & Professional Services

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Rachel Jarvinen

Client Development Manager

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Quick answers to your important questions

Why are target segments and personas so vital to strategic success?

Target segments and personas bring clarity and focus to targeting and growth. They ensure strategy, messaging, relevant products and channels are aligned to the audiences most likely to convert and deepen relationships. Without them, organizations spread resources too thin. With them, every decision becomes more precise, relevant, personalized and effective.

How can consumer data insights become fully actionable?

Data becomes actionable when it is organized, enhanced, connected, and tied directly to insights that drive decisions. Strum Platform translates customer, transactional and behavioral data into clear segments, smart triggers, and identifies opportunities, enabling teams to act quickly on what matters most—whether that’s targeting, personalization, or product positioning. The goal is simple: move from reports to real-time action that improves performance.

What are the simplest ways to advance personalized automated journeys?

Start with high-impact moments onboarding, product adoption, and life-stage triggers. Strum Platform simplifies this by identifying key behaviors and automating relevant communications across channels. Instead of complex systems, it focuses on practical, scalable journeys that improve engagement and drive measurable growth.

Can we actually track and report campaign results and ROI automatically?

Yes. Strum Platform connects multi-channel campaign activity directly to performance outcomes, providing automated reporting on engagement, conversions, sales, and ROI. This eliminates manual tracking and gives teams real-time visibility into what’s working, so they can optimize results, report faster, and invest with confidence.

Read Our Latest Blogs

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May 5, 2026
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5 mins

3 Leadership Habits that Drive Consistent Growth in Credit Unions

3 leadership habits credit unions can use to turn data into action, align teams, and drive consistent, meaningful growth

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April 14, 2026
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3 min read

Strum Platform™ and FinGoal Partner to Deliver Deeper Member Personalization for Credit Unions and Banks

FinGoal integrates with Strum Platform to deliver personalized transaction insights, helping financial institutions activate deeper member intelligence at scale.

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January 30, 2026
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3 min read

Speed Wins. Even in Banking.

Banking’s edge is speed. Institutions that win turn widely available data signals into automated action fastest, closing the gap between insight and execution.

Want to learn more?

"My 15 years of leading financial institutions gave me a deep understanding of what data teams need to be successful. I believe Strum Platform is the future."
- Laurie Flanders, SVP of Client Experience & Growth at Strum Platform